Covid-19 Updates


Please note that processing times are currently exceeding our usual standard of 1-4 days.  Due to COVID-19, our distribution center is working with reduced capacity and may implement a partial or complete shutdown without notice. Your order will ship within 8-12 days of your order date. We apologize for any inconvenience this may cause.


June 2, 2021

Re-opening of all Nova Scotia stores

We are excited to welcome you back into our Nova Scotia store locations!  

  • Truro Mall, Truro
  • Highland Square Mall, New Glasgow
  • Yarmouth Mall, Yarmouth

Please check with your local store for hours of operation.

Thank you for your patience - we look forward to seeing you soon!


April 28, 2021

Temporary closure of all Nova Scotia stores

In accordance with provincial health directives, all store locations in Nova Scotia will be closed to in store shopping effective Wednesday, April 28, 2021.  If you have an order awaiting in store pick up, a team member will be in touch soon to arrange for a safe pick up.  Or we will hold the order until your store location has re-opened.

If you have items that you would like to return or exchange, please hold onto them until the store is able to re-open.

Thank you for your patience while we do our part to keep everyone safe.


April 8, 2021

Temporary closure of all Ontario stores

In accordance with provincial health directives, all store locations in Ontario will be closed to in store shopping effective Thursday, April 8, 2021.  If you have an order awaiting in store pick up, a team member will be in touch soon to arrange for a safe pick up.  Or we will hold the order until your store location has re-opened.

If you have items that you would like to return or exchange, please hold onto them until the store is able to re-open.

Thank you for your patience while we do our part to keep everyone safe.


February 27, 2021

Re-opening of some Newfoundland stores

We are excited to welcome you back into all but one of our Newfoundland store locations!  The following stores will begin re-opening procedures:

  • Corner Brook
  • Grand Falls
  • Gander
  • Stephenville
  • Marystown

Please call the store to confirm their hours.

Our St. John's store will remain closed until local health officials deem it safe to shop in store.

If you have items that you would like to return or exchange, please hold onto them until the store is able to re-open fully and we will be happy to help you out.

Thank you for your patience - we look forward to seeing you soon!


February 13, 2021

Temporary closure of all Newfoundland store

In accordance with provincial health directives, all store locations in Newfoundland will be closed to in store shopping effective Saturday, Feb 13.  A team member will be available until closing on Friday, Feb 19 to help customers pick up curbside orders that have been submitted online.  As of Feb 17, Ship to Store will be temporarily unavailable for pick up from one of our Newfoundland stores.  Once stores have re-opened, this service will once again be available.

If you have items that you would like to return or exchange, please hold onto them until the store is able to re-open fully and we will be happy to help you out.

Thank you for your patience and support while we do our part to keep everyone safe.


February 12, 2021

St. John's, Nfld

In accordance with local health directives, our store location in St. John's, Nfld will be closed to in store shopping effective Friday, Feb 12.  A team member will be available to help customers pick up curbside orders that have been submitted online.  At checkout, simply choose Ship to Store as the shipping method and then select Village Shopping Centre from the drop down menu under St. John's, Newfoundland.

If you have items that you would like to return or exchange, please hold onto them until the store is able to re-open fully and we will be happy to help you out.

Thank you for your patience and support while we do our part to keep everyone safe.


February 2, 2021

Remaining Manitoba store locations will re-open this week

We are excited to announce that our remaining Manitoba store locations will re-open this week.  Protocols will be in place to ensure the safety of our customers and team members, including

  • Capacity restrictions to ensure social distancing at all times
  • Increased sanitization
  • Masks mandatory in all locations

Please check here for store hours.  Re-opening dates may vary among locations as teams prepare the store for a safe customer experience.

We look forward to welcoming you into our stores!


January 21, 2021

Select Manitoba store locations will re-open Saturday, January 23


We are excited to announce that most of our Manitoba store locations will re-open on Saturday, January 23, 2021.  Protocols will be in place to ensure the safety of our customers and team members, including

  • Capacity restrictions to ensure social distancing at all times
  • Increased sanitization
  • Masks mandatory in all locations

In accordance with provincial guidelines, stores located in Northern Manitoba will remain temporarily closed.  This includes our stores in Thompson, The Pas and Flin Fon.

We look forward to welcoming you into our stores!


January 12, 2021

Temporary closure of Manitoba and Ontario store locations


In order to follow provincial guidelines, our Manitoba and Ontario store locations have been temporarily closed. If you recently had an order shipped to one of our store locations that are now closed, please contact Customer Service at 844-445-5566 or by submitting this form.  Please include your first & last name and order number in the message.
If you have recently purchased items from one of our Manitoba or Ontario locations and are wanting a return or exchange, please hold onto them and the original receipt.  We will be happy to help you once our stores have re-opened.
We look forward to re-opening and welcoming you back into our stores soon.

Nov 13, 2020

Temporary closure of Manitoba store locations

In order to follow provincial guidelines, our Manitoba store locations have been temporarily closed to in store shopping. Starting Monday, Nov 16, our store managers will be available to help you by phone for a personalized shopping experience. If you are shopping online, you will be able to select Ship to Store during checkout and have your order shipped to your local Warehouse One location. If your preference is stay in your car, our store managers will bring your order to you. If you'd like to pay for and pick up your order in the store (socially distanced, of course), we will make this happen too. We are doing everything possible to create a shopping experience for you that is as safe and easy as possible.

If you have recently purchased items from one of our Manitoba locations and are wanting a return or exchange, please hold onto them and the original receipt and we will be happy to help you once our stores have re-opened.


July 27, 2020

Masks

Where mandated by local government, we will be enforcing the use of masks while shopping in our stores. Please refer to your local regulations to know if masks are mandatory in your city.

As we are all still getting used to the evolving rules of shopping in the age of social distancing, please note that there may be some changes to your current shopping experience. All measures that are currently in place or will be put in place, are there to protect you and our staff. We appreciate your patience and cooperation.


June 16, 2020

All stores are officially reopened!

Due to new health and safety guidelines in place across the country, store hours may change with little or no notice. Please check our store locator page for updated store hours and call your local store to ensure their hours for the day.

EXTENDED RETURN POLICY UPDATE: COVID-19

Warehouse One is offering an extension to our return policy. Items purchased online between February 1 and May 15, 2020 can be returned in store or online until June 30, 2020. To receive a full refund, item(s) must be unworn with tag(s) attached and accompanied by the original receipt.

In store purchases between February 15 and June 1, 2020 can be returned in store until June 30, 2020.

Returns for items purchased in store cannot be processed by our Online Returns Department.

As a result of COVID-19, our customer service team is following physical distancing and safety measures. As such, returns will be processed one day per week and it may take longer for your account to be credited. Thank you for your patience during these unprecedented times.


May 14, 2020

WELCOME BACK!

We’re excited to announce that we have begun to reopen select store locations in accordance with provincial guidelines.

Estimated reopening dates:

Manitoba Thursday, May 14
Alberta Thursday, May 14
British Columbia Tuesday, May 19
Saskatchewan Tuesday, May 19
Ontario Wednesday, May 20
Newfoundland Monday, June 8
Nova Scotia Friday, May 29
Northwest Territories Saturday, May 23
Yukon Friday, May 22

Here’s what you can expect:

  • We are practicing social distancing by limiting the number of people in store and remaining 2 metres from others.
  • Hand sanitizers will be available for your use at our entrance.
  • Half of our fitting rooms will be open to allow more distance between customers and team members.
  • Enhanced cleaning & disinfecting practices, including sanitization of fitting rooms between customers.
  • When possible, please use debit or credit cards for purchases.
  • We have extended our in store return policy to 45 days after government guidelines allow Warehouse One to accept returns/exchanges.
  • All returned product will be withheld from the sales floor for 72 hours.
  • Team members will stay home if they are not feeling well. To help keep everyone healthy, we ask that you also refrain from entering our stores if you are experiencing symptoms.
  • Reduced store hours – please call your local Warehouse One store for details.
  • We kindly request that you do not bring your own reusable shopping bags into our stores.

We care deeply about your well-being and providing a safe environment for you and our team members. We will continue to follow (or exceed) guidelines provided by provincial governments & health leaders, evolving and updating protocols as required.

We understand that shopping in our stores will look & feel differently. Please let us know if there is anything we can do to help make your shopping experience enjoyable.

Thank you for your continued support and patience while we navigate this new normal and ensure everyone’s safety.


March 19, 2020

Ship to Store

Ship to Store is currently unavailable due to the temporary closure of all Warehouse One locations. We are monitoring current Ship to Store orders and will advise customers on a case by case basis. Delivery to home is still available. Please contact Customer Service at 844-445-5566 or customerservice@warehouseone.com with questions.


March 17, 2020

Dear Warehouse One customers and supporters,

Our hearts are heavy as news continues to make the rounds about the worldwide effects of COVID-19 on our every day life and work. Following the directives and recommendations of the federal government of Canada we have made the difficult decision to temporarily close all our stores effective end of business March 17 across Canada. Our priority is always the health and well-being of our team members, customers, and supporters and we will reopen when it is safe to do so.

We are grateful to our team members who staff our stores, serve our customers with a helpful smile, and we remain committed to doing what we can to support them and alleviate their fears in this uncertain time.

Our online store remains open to serve you. Please note that due to COVID-19 worldwide events there may be shipping delays beyond our control as circumstances change. Our customer care team is ready and available to assist you at 1-844-445-5566 or customerservice@warehouseone.com. We will operate our fulfillment centre with the safety of those teams being our number one priority.

We recognize how challenging these times are, and we remain committed to our core values. Warehouse One is a proud Canadian company made up of your family, friends, and neighbours committed to being of service to our valued customers across Canada. We are FRIENDLY, COMMITTED, CARING, and REAL. I am proud of each member of the Warehouse One team as we pivot best as we can in these rapidly changing days and weeks to come.

We continue to be thankful to the frontline medical professionals, researchers, and officials that will lead us through this pandemic. We will get through this together.

Neil Armstrong
President