On May 6, 2026, Warehouse One Clothing Ltd. (Warehouse One and Bootlegger) commenced proceedings under the Companies’ Creditors Arrangement Act (“CCAA”).
Gift cards, returns and exchanges and the ‘Perks’ program will be honoured through May 13, 2026.
After May 13, 2026 all sales are final.

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

General

No, our Customer Service agents cannot place an order on your behalf. If you require assistance, please call us toll free and one of our agents will direct you through the process of how to place an order online.

Ship to store is no longer available.

B1G1 or BOGO means “Buy One, Get One”. You must buy two eligible items of equal or lesser value in order to receive this discount. e.g., “B1G1 50% Off” means you will get 50% off a second item of equal or lesser value. The discount is applied automatically when eligible items are added to your shopping cart. 

The discount for these items is not included in the displayed price. You will see the discounted final price for these items upon adding them to your cart.

Once your order has been submitted, it cannot be modified. We apologize for any inconvenience this may cause.

No.

Gift cards are no longer being accepted.

Warehouse One does not offer tax exemptions on any online purchases at the time of purchase.


A refund for qualifying tax-exempt items will be provided at any of our store locations for items that are purchased for an individual who meets the Provincial Children's Clothing & Footwear Tax Legislation requirements.


Tax exemption refunds must be completed in store within 30 days from the date the online order was placed. You must present your original Order Invoice and have your original method of payment present in store to receive a refund.


A refund for qualifying tax-exempt items delivered to a Reserve for an individual who holds a Certificate of Indian Status, can be requested by contacting Customer Support at customerservice@warehouseone.com or 1-844-445-5566. You will be required to provide proof of Indian Status. The address to which the items were shipped will be validated to be on a Reserve for the refund to be processed.

Warehouse One offers a one-time price adjustment if an item is marked down within fourteen (14) days of the date of your purchase. Refunds will be processed in the original form of payment. Price adjustments will not be offered on purchases made between November 19 – December 9, 2023 and December 24, 2023 – January 3, 2024.

Shipping

Orders are shipped Monday to Friday, excluding holidays. Please allow 1-3 business days for your order to be processed prior to shipping.

Depending on the status of your order, we may be able to change the shipping address. Please call us toll-free at 1-844-445-5566.

Yes.

Yes, we are now pleased to offer shipping to Quebec.

Unfortunately, we do not ship to the United States or outside Canada.

No.

Returns: All Sales final as of 5/15/26. Limited to stock on hand. Discounts cannot be applied to previously purchased merchandise. Some exclusions may apply. Store Closing discounts, online or in store, cannot be combined with any other coupons, or promotions.

All Sales final as of 5/15/26. Limited to stock on hand. Discounts cannot be applied to previously purchased merchandise. Some exclusions may apply. Store Closing discounts, online or in store, cannot be combined with any other coupons, or promotions.

No, Perks Plus Pass is no longer being accepted.

Original and return shipping charges are not refunded unless it is determined to be an error on our part. e.g., you received incorrect or damaged items.


Please see our Return Policy page for complete details.

Promotional codes should be entered at the start of the checkout process on the "MY SHOPPING BAG" webpage in the field labelled "PROMOTIONS AND COUPONS". Once you have entered the code, you must click the "APPLY" button to have the discount applied to your order. Please note that promotional codes may have special conditions or restrictions so we encourage you to review the code details in the communications you received with the code to confirm you can apply it to your order.


If your promotion code is valid and has been applied to your order, you will see the discont amount deducted from your order.

If your promotion code is NOT valid or CANNOT be applied to your order, an error message will appear informing you how to fix the issue before you can continue to checkout.


In some cases you can enter more than one promotional code for an order.


  1. Enter the first promotional code, and click "apply".
  2. Next, enter the second promotional code and click "apply".
  3. Complete your checkout process


Not all promotions can be combined. If you enter promotional codes that cannot be combined, we will apply the one that works out the best for you, and you can save the unused promotional code for another order.

Perks Plus Pass is no longer being accepted.

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