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No, our Customer Service agents cannot place an order on your behalf. If you require assistance, please call us toll free and one of our agents will direct you through the process of how to place an order online.

If your store is available for pick up of online orders, it will be available in the drop down menu after selecting Ship to Store during checkout. When your order is ready for pick up, you will receive an email. If your local store is temporarily closed, it is not available for ship to store orders. If you have a ship to store order at a store that is temporarily closed, you will be contacted to arrange for safe pick up. For more information please send an email to and we'll have a team member contact you as soon as possible.

B1G1 or BOGO means “Buy One, Get One”. You must buy two eligible items of equal or lesser value in order to receive this discount. e.g., “B1G1 50% Off” means you will get 50% off a second item of equal or lesser value. The discount is applied automatically when eligible items are added to your shopping cart. 

The discount for these items is not included in the displayed price. You will see the discounted final price for these items upon adding them to your cart.

Once your order has been submitted, it cannot be modified. We apologize for any inconvenience this may cause.

Yes. Gift cards purchased online without any accompanying merchandise can be shipped for a flat rate fee of $5 when sent via ground service. Gift cards can also be redeemed online.

You can check your gift card balance in the following ways:

  1. Online at
  2. At your nearest Warehouse One store location
  3. Email at - please make sure to include all the numbers on the back of your card in the email.

Gift receipts are currently available for in store purchases and not available online.

Warehouse One does not offer tax exemptions on any online purchases at the time of purchase.

A refund for qualifying tax exempt items will be provided at any of our store locations for items that meet one of the following criteria:

  1. Are purchased for an individual who meets the Provincial Children's Clothing & Footwear Tax Legislation requirements
  2. Are delivered to a Reserve for an individual who holds a Certificate of Indian Status

Tax exemption refunds must be completed in store within 30 days from the date the online order was placed.

You must present your original Order Invoice and have your original method of payment present in store in order to receive a refund.

Visit your local Warehouse One location and scan the QR code that is displayed throughout the store. If you have made a recent purchase in store, follow the steps located at the bottom of your receipt.

When you make a purchase online, click on the link that says "Click here" on the order confirmation page. You will be taken to the survey and asked to submit your email address at the end.


Orders are shipped Monday to Friday, excluding holidays. Please allow 1-4 business days for your order to be processed prior to shipping. Additional delays may occur due to the COVID-19 pandemic and its impact on shipping facilities.

If your order has not been shipped we can make this change it for you. Please call us toll-free at 1-844-445-5566.

Yes, Canada Post ships to P.O. boxes.

Yes, we are now pleased to offer shipping to Quebec.

Unfortunately, we do not ship to the United States or outside Canada.

Yes! Ship to Store is now available in most locations open for in store shopping. Once you have selected the SHIP TO STORE option during checkout, stores that are open will appear in the drop down menu. Simply select the SHIP TO STORE option during checkout and follow the easy steps. You will receive an email notification from us when your order is ready for pick up in store. Find out more on our Shipping.


No - due to the hygienic nature, all face masks are final sale.

Please check our Store Locator page to see if your local Warehouse One store has reopened.

Unworn items with their merchandise tags intact can be exchanged or returned at any Warehouse One location when presented along with the corresponding invoice. Shipping charges will not be refunded.

Online purchases made with PayPal cannot be refunded back to your PayPal account in store. Due to restrictions under the Code of Conduct for the Credit and Debit Industry Canada, purchases made with a Visa Debit card cannot be refunded back to the Visa Debit card in store. Instead, Visa Debit and PayPal returns will be processed in store as either a product exchange or store credit.

Please see our Return Policy page for complete details, including our extended return policy.

In store returns accompanied by a gift receipt are eligible for exchange or a refund in the form of a Warehouse One gift card. We do not currently accept online returns accompanied by a gift receipt.

Once you have received a Perks Plus Pass, it's yours to keep and use until it expires (12 months from the date of issue) - you are not required to surrender your Pass in store or ship it back as part of an online return.

Original and return shipping charges are not refunded unless it is determined to be an error on our part. e.g., you received incorrect or damaged items.

Please see our Return Policy page for complete details.

Promotional codes should be entered at the start of the checkout process on the "MY SHOPPING BAG" webpage in the field labelled "PROMOTIONS AND COUPONS". Once you have entered the code, you must click the "APPLY" button to have the discount applied to your order. Please note that promotional codes may have special conditions or restrictions so we encourage you to review the code details in the communications you received with the code to confirm you can apply it to your order.

If your promotion code is valid and has been applied to your order, you will see the discont amount deducted from your order.

If your promotion code is NOT valid or CANNOT be applied to your order, an error message will appear informing you how to fix the issue before you can continue to checkout.

In some cases you can enter more than one promotional code for an order.

  1. Enter the first promotional code, and click "apply".
  2. Next, enter the second promotional code and click "apply".
  3. Complete your checkout process

Not all promotions can be combined. If you enter promotional codes that cannot be combined, we will apply the one that works out the best for you, and you can save the unused promotional code for another order.

Perks Plus Pass

The Perks Plus Pass is given to WH1 Perks members who make a qualifying purchase of $60 or more, either online or in store. The Perks Plus Pass entitles you to an extra 10% off any purchase (unless otherwise specified) for the next 12 months, so be sure to carry your pass with you every time you shop!

This offer is open to all existing Perks members and new Perks signups who make the required qualifying $60 purchase, before tax and after all other promotions & discounts have been taken. Gift cards, charitable donations, and shipping fees are excluded from this total.

Already a Perks member, but don’t have your Perks Plus Pass yet? START SHOPPING now to get yours!

Not a member? Join WH1 Perks HERE

The 10% Perks Plus Pass discount can begin being used on your NEXT in store or online purchase after you’ve received your pass, unless other promotional restrictions are in place. In store, you will be required to present your pass in order to receive the 10% discount. Online, please enter the code found on the back of your card at checkout.

If you have this card, enter the 12 digit code under the bar code.

Save and extra 10% off - Perks Plus Pass

If you have this card, enter the 9 character code displayed directly under the expiry date.

Save and extra 10% off - Perks Plus Pass

The Perks Plus Pass cannot be applied to any previously purchased merchandise. Warehouse One reserves the right to discontinue this program at any time without notice, as well as limit combining this discount with other offers and promotions. Passes are available only while supplies last. One pass per Perks member. Perks membership does not guarantee availability or receipt of a Perks Plus Pass. Warehouse One is not responsible for lost or stolen Perks Plus Passes.

Your WH1 Perks Plus Pass expires 12 months from the date of receipt. This date can be found on the back of your card.