Track My Order

Once your order has been processed by our warehouse, you will receive a Shipping Confirmation email with a tracking number so you can follow its shipping progress.  For easy access to your tracking number, we encourage customers to hold onto the shipping confirmation email you receive from us.

Orders shipped to personal or business addresses are sent via Canada Post.

If you've chosen to ship your order to a Warehouse One store, your order will be shipped via Purolator to the store you selected during checkout.  You will receive a Shipping Confirmation email to let you know your order is on its way.  Once your order has been delivered to the store, you will receive a Pick Up Notification email to confirm your order is ready for you to pickup.  When picking your order up from a store, please remember to bring your Pick Up Notification email with you to authorize release of the package.  If you do not pick up your order within 5 business days of its arrival, we will send you a Reminder email.  We reserve the right to cancel your ship to store order and process an automatic refund back to your original form of payment if you do not claim your package within a reasonable amount of time.

If you require assistance with locating your tracking number or tracking your package, please contact Customer Service at 1-844-445-5566 or email us at customerservice@warehouseone.com

 

 

Shipping Policy

During the COVID-19 pandemic, we are taking extra precautions to keep our team members safe and as a result, we may need longer than usual to process your order. Canada Post is experiencing record-setting volumes and your package is likely to be delayed in transit. Thank you for your patience - we are doing everything possible to get your package shipped to you safely.

Orders shipped to personal or business addresses may be shipped via Canada Post by Expedited Parcel/Ground shipping. Shipping time does not include order processing time. Please see the shipping tables below for timeline details and rates. Once your order has shipped, you will receive a confirmation email which includes a tracking number. Shipping outside of Canada is not available at this time.

Due to Canada Post's increased volume and resulting shipping delays, we have temporarily suspended Express shipping.

EXPEDITED (GROUND) SHIPPING - estimated shipping time

$7.95 flat rate

EXPEDITED (GROUND) SHIPPING

PROVINCE

NUMBER OF BUSINESS DAYS (does not include order processing time)

MB, SK, AB 1-3
BC, ON, QC 3-4
NS, NB, PE 5-6
NL 7-10
YT, NT, NU 10-13

 

EXPRESS SERVICE - temporarily unavailable

Due to increased volumes we cannot guarantee service levels for Express shipping service.

 

SHIP TO STORE

Ship to Store is now available in all locations. Once you have selected the SHIP TO STORE option during checkout, stores that have reopened will appear in the drop down menu.

Ship to Store orders do not qualify for free shipping unless otherwise stated and will not include a tracking number for store locations within Winnipeg, MB or Yellowknife, NT. Please allow 1-4 business days for your SHIP TO STORE order to be processed. Note that shipping times for our Ship to Store service vary based on location and that shipping time does not include order processing time. Please see the SHIP TO STORE shipping timeline table below for details.

SHIP TO STORE - estimated shipping time

SHIP TO STORE
PROVINCE NUMBER OF BUSINESS DAYS (does not include order processing time)
MB, SK, AB 1-2
BC, *ON 2-4
*NS 3-4
*NL 4-6
*YT, *NT 6-11

 


 

Return Policy

EXTENDED RETURN POLICY UPDATE: COVID-19

Warehouse One is offering an extension to our return policy. Items purchased online between February 1 and May 15, 2020 can be returned in store or online until June 30, 2020. To receive a full refund, item(s) must be unworn with tag(s) attached and accompanied by the original receipt.

In store purchases between February 15 and June 1, 2020 can be returned in store until June 30, 2020.

Returns for items purchased in store cannot be processed by our Online Returns Department.

As a result of COVID-19, our customer service team is following physical distancing and safety measures. As such, returns will be processed one day per week and it may take longer for your account to be credited. Thank you for your patience during these unprecedented times.

The Return and Exchange Policy described below applies only to online purchases made through www.warehouseone.com. If any item fails to meet your expectations, it may be returned for a refund (excluding shipping charges) either by mail to the address below or at any of our locations.

  1. All sales are final on gift cards, clearance items (items with prices ending in “.00”), and jewellery.
  2. For all other items, to be eligible for an exchange, credit or refund as described below, the merchandise must be returned unworn with tags intact and must be accompanied by the original Invoice form.
  3. Online returns must be received at our warehouse within 45 days of the date the order was shipped.
  4. Online purchases made with PayPal cannot be refunded back to your PayPal account in store. PayPal purchases can be exchanged for other merchandise, refunded onto a credit card or a Warehouse One gift card. To have your PayPal purchase refunded to your PayPal account, please follow the Return by mail instructions below.
  5. Due to restriction under the Code of Conduct for the Credit and Debit Industry Canada, online purchases made with a Visa Debit card cannot be refunded back to the Visa Debit card in store. Instead, Visa Debit returns will be processed in store as either a merchandise exchange or store credit; or you may return by mail as per below guidelines.
  6. Purchases made with a Virtual Visa Debit card can only be refunded online.

 

Return by mail Items returned by mail are only eligible for refunds; exchanges must be completed in store. Shipping and handling charges are not refundable. Return shipping fees are the customer's responsibility. We recommend customers returning an online order by mail to use a shipping service that allows you to track your package, as you are responsible for goods until they are received by Warehouse One. Do not mail items purchased at a store location to the Online Returns Department.

  1. Pack and seal your return merchandise securely (in the original package if possible).
  2. Include the invoice and indicate which style(s) you are returning.
  3. Mail the package to:

    Warehouse One - The Jean Store
    Attention: Online Returns
    1530 Gamble Place
    Winnipeg, MB R3T 1N6

When returning by mail, allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.  Refunds will only be credited to the original account used to make the original purchase.

Warehouse One is not responsible for returned packages lost or damaged in transit. 

Please note that marking an opened package as "Return to Sender" is against Canada Post's policy and a fee is charged when this occurs.  This fee will be deducted from your return amount.

Questions about your return? Please contact Customer Service by email at customerservice@warehouseone.com or by phone at 1-844-445-5566 between 8:30AM - 4:30PM CT Monday - Friday  or 10:00AM - 4:00PM CT  Sunday (CLOSED Saturday)


Return in-store Items purchased online may be exchanged or returned in-store.

  1. Your original invoice must be presented at the time of exchange or return.
  2. Returns in-store must be completed within 45 days from the date the online order was shipped.

Any return made without an invoice will be credited at the current retail price.

Returning incorrect or defective items
Any defective item(s) or item(s) that are different from the original invoice may be exchanged or returned either in store or by mail to our warehouse when accompanied with the original invoice. Please note that all defective item(s) are subject to inspection. To arrange the return of an incorrect or defective item by mail, please first contact Customer Service by phone at 1-844-445-5566 or by email at customerservice@warehouseone.com.

 

Price Adjustments
Warehouse One offers a one-time price adjustment if an item is marked down within fourteen (14) days of the date of your purchase. Refunds will be processed in the original form of payment.

To receive a price adjustment for an in store purchase, visit any Warehouse One store within the 14 day price adjustment period and present your original receipt to receive a refund for the price difference.
 
To receive a price adjustment for an online purchase, you can either:

  • visit any Warehouse One store within the 14 day price adjustment period and present your original invoice to receive a refund for the price difference
  • contact Customer Service within the 14 day price adjustment period either by email at customerservice@warehouseone.com or by phone 1-844-445-5566 to initiate a refund for the price difference. Please include your order number in your email or voice mail message.

Please note that price adjustments may not be offered for merchandise purchased during select promotional events.  See the offer associated with the specific promotion for details.