Track My Order

Once your order has been processed by our warehouse, you will receive a Shipping Confirmation email with a tracking number so you can follow its shipping progress.  For easy access to your tracking number, we encourage customers to hold onto the shipping confirmation email you receive from us.

Orders shipped to personal or business addresses are sent via Canada Post.

If you've chosen to ship your order to a Warehouse One store, your order will be shipped via Purolator to the store you selected during checkout.  You will receive a Shipping Confirmation email to let you know your order is on its way.  Once your order has been delivered to the store, you will receive a Pick Up Notification email to confirm your order is ready for you to pickup.  When picking your order up from a store, please remember to bring your Pick Up Notification email with you to authorize release of the package.  If you do not pick up your order within 5 business days of its arrival, we will send you a Reminder email.  We reserve the right to cancel your ship to store order and process an automatic refund back to your original form of payment if you do not claim your package within a reasonable amount of time.

If you require assistance with locating your tracking number or tracking your package, please contact Customer Service at 1-844-445-5566 or email us at customerservice@warehouseone.com

 

 

Shipping Policy

Orders are shipped Monday to Friday, excluding holidays. Please allow 1-4 business days for your order to be processed.

IMPORTANT CHANGES REGARDING THE SHIPPING & DELIVERY OF ONLINE ORDERS

Due to an ongoing Canada Post work disruption, Warehouse One is now using Purolator for the shipping & delivery of all online orders. Packages will be designated “Signature Not Required” (SNR).

IMPACT ON OUR CUSTOMERS:

FOR ORDERS SHIPPING TO LOCATIONS CURRENTLY SERVICED BY PUROLATOR, we are pleased to offer:

  • FREE GROUND SERVICE SHIPPING on any pre-tax, post discount order of $100 or more. This offer is valid only to Canadian locations currently serviced by a Purolator delivery route and excludes any locations where Purolator contracts out shipping to Canada Post to complete final delivery to the customer.
  • $7.95 GROUND SERVICE SHIPPING on any pre-tax, post discount order of $99.99 or less. This offer is valid only to Canadian locations currently serviced by a Purolator delivery route and excludes any locations where Purolator contracts out shipping to Canada Post to complete final delivery to the customer.
  • SHIP TO STORE FOR FREE on any pre-tax, post discount order of $50 or more. Just select SHIP TO STORE at checkout and follow the instructions.

Please note that Purolator does not currently ship directly to all physical addresses in Canada. We encourage customers to visit purolator.com to confirm that their shipping destination is currently serviced by Purolator prior to placing an online order.

FOR ORDERS DESTINED TO AN APARTMENT NUMBER, A P.O. BOX, GENERAL DELIVERY, or CANADA POST RETAIL OUTLET: regrettably, due to limitations associated with Purolator’s delivery capabilities, we will not be able to process any online orders with shipping destinations that include any of the following:

  • an apartment number
  • a post office box number
  • a general delivery destination
  • a rural route destination

Customers who use any of the above for their shipping destination will not have their online order shipped. If you receive an order confirmation but we are unable to complete shipping due to the deliverability restrictions outlined above, your order will be cancelled & you will be notified.

Please note that all online orders will be shipped via Purolator ground service – express or next day delivery service will not be available. Please allow 1-3 business days for your order to be processed. Shipping outside of Canada is not available.

Customers placing an online order will receive:

  • an email from Warehouse One with their order confirmation information immediately following placing their order
  • an email from Warehouse One confirming their order has shipped and with tracking details

If you have questions about your online order, please contact our Customer Service Desk by email at customerservice@warehouseone.com or by phone at 1.844.445.5566 between 8:30am – 4:30pm CST, Monday - Friday.

Learn more about the potential Canada Post work disruption HERE.

EXPEDITED (GROUND) SHIPPING - estimated shipping time

$7.95 flat rate

EXPEDITED (GROUND) SHIPPING

PROVINCE

NUMBER OF BUSINESS DAYS (does not include order processing time)

MB 1-2
AB, SK 2-3
BC, ON, QC 3-4
NS, NB. PE 5-6
NL 7-10
YT, NT, NU 10-13

 

SHIP TO STORE

Now you can shop online and ship your order directly to the Warehouse One store location of your choosing! Simply select the SHIP TO STORE option during checkout and follow the steps to select the store of your preference. When your order arrives at the store, we'll send an email notification letting you know you can pick it up!

SHIP TO STORE orders do not qualify for free shipping unless otherwise stated and will not include a tracking number. Please allow 1-4 business days for your SHIP TO STORE order to be processed. Note that shipping times for our SHIP TO STORE service vary based on location and that shipping time does not include order processing time. Please see the SHIP TO STORE shipping timeline table below for details.

SHIP TO STORE - estimated shipping time

SHIP TO STORE
PROVINCE NUMBER OF BUSINESS DAYS (does not include order processing time)
MB, SK, ON 1-2
AB, BC 2-4
YT, NT 3-4
NS 4-6
NL 6-11

 


 

Return Policy

The Return and Exchange Policy described below applies only to online purchases made through www.warehouseone.com. If any item fails to meet your expectations, it may be returned for a refund (excluding shipping charges) either by mail to the address below or at any of our locations.

  1. All sales are final on gift cards, clearance items (items with prices ending in “.00”), and jewellery.
  2. For all other items, to be eligible for an exchange, credit or refund as described below, the merchandise must be returned unworn with tags intact and must be accompanied by the original Invoice form.
  3. Online returns must be received at our warehouse within 45 days of the date the order was shipped.
  4. Online purchases made with PayPal cannot be refunded back to your PayPal account in store. Due to restriction under the Code of Conduct for the Credit and Debit Industry Canada, online purchases made with a Visa Debit card cannot be refunded back to the Visa Debit card in store. Instead, Visa Debit and PayPal returns will be processed in store as either a merchandise exchange or store credit; or you may return by mail as per below guidelines.
  5. Purchases made with a Virtual Visa Debit card can only be refunded online.

 

Return by mail Items returned by mail are only eligible for refunds; exchanges must be completed in-store.  Shipping and handling charges are not refundable.  Return shipping fees are the customer's responsibility. We recommend customers returning an online order by mail to use a shipping service that allows you to track your package, as you are responsible for goods until they are received by Warehouse One.

  1. Pack and seal your return merchandise securely (in the original package if possible).
  2. Include the invoice and indicate which style(s) you are returning.
  3. Mail the package to:

    Warehouse One - The Jean Store
    Attention: Online Returns
    Units 1 & 2 - 1680 Notre Dame Avenue
    Winnipeg, Manitoba R3H 1H6

When returning by mail, allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.  Refunds will only be credited to the original account used to make the original purchase.

Warehouse One is not responsible for returned packages lost or damaged in transit. 

Please note that marking an opened package as "Return to Sender" is against Canada Post's policy and a fee is charged when this occurs.  This fee will be deducted from your return amount.

Questions about your return? Please contact Customer Service by email at customerservice@warehouseone.com or by phone at 1-844-445-5566 between 8:30am - 4:30pm CST, Monday - Friday.


Return in-store Items purchased online may be exchanged or returned in-store.

  1. Your original invoice must be presented at the time of exchange or return.
  2. Returns in-store must be completed within 45 days from the date the online order was shipped.

Any return made without an invoice will be credited at the current retail price.

Returning incorrect or defective items
Any defective item(s) or item(s) that are different from the original invoice may be exchanged or returned either in store or by mail to our warehouse when accompanied with the original invoice. Please note that all defective item(s) are subject to inspection. To arrange the return of an incorrect or defective item by mail, please first contact Customer Service by phone at 1-844-445-5566 between 8:30am - 4:30pm CST, Monday - Friday, or by email at customerservice@warehouseone.com.

 

Price Adjustments
Warehouse One offers a one-time price adjustment if an item is marked down within fourteen (14) days of the date of your purchase. Refunds will be processed in the original form of payment. 
 
To receive a price adjustment for an in store purchase, visit any Warehouse One store within the 14 day price adjustment period and present your original receipt to receive a refund for the price difference.
 
To receive a price adjustment for an online purchase, you can either:

  • visit any Warehouse One store within the 14 day price adjustment period and present your original invoice to receive a refund for the price difference
  • contact Customer Service within the 14 day price adjustment period either by email at customerservice@warehouseone.com or by phone at 1-844-445-5566 between 8:30am - 4:30pm CST, Monday – Friday to initiate a refund for the price difference.  Please include your order number in your email or voice mail message. 

Please note that price adjustments may not be offered for merchandise purchased during select promotional events.  See the offer associated with the specific promotion for details.