Have questions or need help with your order? Be sure to check out our Frequently Asked Questions.
Please be sure to include your order number with your message.
Please note that processing times are currently exceeding our usual standard and your order will ship within 8-12 days of your order date. Due to COVID-19, our distribution center is working with reduced capacity and may implement a partial or complete shutdown without notice. Please contact Customer Service with your questions.
RESPONSE TIME DELAYED
Due to higher than normal volume of inquiries, we will respond to your request in 48-72 hours. Messages are returned in the order they are received. We are working to return your call or email as quickly as possible. Thank you for your patience and understanding.
INQUIRING ABOUT YOUR ORDER STATUS?
1. Click the tracking number on your shipment notification. This is the same information that we reference.
2. If information is not available, your package may not have been scanned in at the local depot yet. Please check back in 24 hours.
3. If the tracking number has been activated but has not had an update for many days, this indicates that the depot has a backlog. Once the order has been scanned you will see an update. It is typical to see packages not receive a tracking update for 7-10 business days right now.