Have questions or need help with your order? Be sure to check out our Frequently Asked Questions.
Please be sure to include your order number with your message.
INQUIRING ABOUT YOUR ORDER STATUS?
1. Click the tracking number on your shipment notification. This is the same information that we reference.
2. If information is not available, your package may not have been scanned in at the local depot yet. Please check back in 24 hours.
3. If the tracking number has been activated but has not had an update for many days, this indicates that the depot has a backlog. Once the order has been scanned you will see an update. It is typical to see packages not receive a tracking update for 7-10 business days right now.
We have been experiencing technical difficulties with our order fulfillment systems which have now been fixed. We are working as hard as we can to address the backlog of orders starting with those received prior to November 23. We know you have questions – please click here for more information or call 844-445-5566. Thank you for your support and patience as we fulfill your order. Please note that Customer Service is temporarily not able to access emails.
YOU MAY ALSO REACH US AT:
Our customer service hours are:
Monday - Friday
8:30AM - 8:30PM CT
10:00AM - 5:30PM CT
1530 Gamble Place
Winnipeg, MB R3T 1N6