The Return and Exchange Policy described below applies only to online purchases made through www.warehouseone.com.
If any item fails to meet your expectations, it may be returned for a refund (excluding shipping charges) either by mail to the address below or at any of our locations.
WH1 Holiday Return Policy 2016
Online orders placed between November 4th 2016 - December 24th 2016 can be returned or exchanged either online or in store until January 7th, 2017.
Return by mail
Items returned by mail are only eligible for refunds; exchanges must be completed in-store. Shipping and handling charges are not refundable. Return shipping fees are the customer's responsibility.
When returning by mail, allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. Refunds will only be credited to the original account used to make the original purchase.
Warehouse One is not responsible for returned packages lost or damaged in transit.
Please note that marking an opened package as "Return to Sender" is against Canada Post's policy and a fee is charged when this occurs. This fee will be deducted from your return amount.
Questions about your return? Please contact Customer Service by email at firstname.lastname@example.org or by phone at 1.844.445.5566 between 8:30am – 4:30pm CST, Monday - Friday.
Items purchased online may be exchanged or returned in-store.
Returning incorrect or defective items
Any defective item(s) or item(s) that was different from the original invoice may be exchanged. Please note that all defective item(s) are subject to inspection.
It may be returned to any Warehouse One store or by mail to our warehouse as explained above. To ensure proper processing, when initiating the return indicate the reason for the return for the item(s), either defective or wrong item shipped.
Upon inspection, if item(s) is deemed defective or the wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If your exact replacement is out of stock, we will process a refund back to the same form as the original order payment method. If item(s) is deemed defective or the wrong item(s) shipped, your return shipping cost will be credited back to the same form as the original order payment method. In order to receive credit for your return shipping cost, you must include the return shipping receipt along with the original invoice. The shipping credit amount is subject to the following: If Regular Parcel or Expedited Parcel are used, the full amount will be reimbursed. If any other type or shipping carrier is used, only the cost of Canada Post Expedited Parcel will be refunded to you, not the actual amount spent.
All other permitted exchanges can only be made at a Warehouse One store. Find a store near you.