What does B1G1 or BOGO mean?
B1G1 or BOGO mean “Buy One, Get One”. You must buy two eligible items in order to receive this discount. e.g., “B1G1 50% Off” means you will get 50% off a second item of equal or lesser value. The discount is applied automatically when eligible items are added to your shopping cart.
Do the prices of items marked “Plus XX% Off” already include the discount?
The discount for these items is not included in the displayed price. You will see the discounted final price for these items upon adding them to your cart.
Can I purchase gift cards online?
Yes, however they may only be redeemed in-store. Gift cards purchased by themselves are shipped at a flat fee of $5.
Can I make changes to my order or cancel it after it has placed?
If your order has not been shipped, please call us toll-free at 1-844-445-5566.
How do I check the balance of my gift card?
You can check your gift card balance at your nearest Warehouse One location or you can send us an email at firstname.lastname@example.org and we can look it up for you. Please make sure to include all the numbers on the back of your card in the email.
Warehouse One does not offer tax exemptions on any online purchases at the time of purchase.
A refund for qualifying tax exempt items will be provided at any of our store locations for items that meet one of the following criteria:
1) Are purchased for an individual who meets the Provincial Children's Clothing & Footwear Tax Legislation requirements
2) Are delivered to a Reserve for an individual who holds a Certificate of Indian Status
Tax exemption refunds must be completed in store within 30 days from the date the online order was placed.
You must present your original Order Invoice and have your original method of payment present in store in order to receive a refund.
Can I specify a different shipping address for my purchase?
Yes. When checking out, simply select "Ship to different address" right above the continue button after filling out your billing information.
Please see our Return Policy page for complete details.