frequently asked questions

 

 

General

What does B1G1 or BOGO mean?
B1G1 or BOGO mean “Buy One, Get One”. You must buy two eligible items in order to receive this discount. e.g., “B1G1 50% Off” means you will get 50% off a second item of equal or lesser value. The discount is applied automatically when eligible items are added to your shopping cart. 

Do the prices of items marked “Plus XX% Off” already include the discount?
The discount for these items is not included in the displayed price. You will see the discounted final price for these items upon adding them to your cart.

Can I make changes to my order or cancel it after it has placed?
If your order has not been shipped, please call us toll-free at 1-844-445-5566, Monday - Friday from 8:30am CST - 4:30pm CST.

Can I purchase gift cards online?
Yes. Gift cards purchased online without any accompanying merchandise can be shipped for a flat rate fee of $5 when sent via ground service. Gift cards can also be redeemed online.

How do I check the balance of my gift card?
You can check your gift card balance in the following ways:

1. online at warehouseone.com
2. at your nearest Warehouse One store location
3. email at customerservice@warehouseone.com - please make sure to include all the numbers on the back of your card in the email.

Tax Exemptions
Warehouse One does not offer tax exemptions on any online purchases at the time of purchase.

A refund for qualifying tax exempt items will be provided at any of our store locations for items that meet one of the following criteria:

1) Are purchased for an individual who meets the Provincial Children's Clothing & Footwear Tax Legislation requirements
2) Are delivered to a Reserve for an individual who holds a Certificate of Indian Status

Tax exemption refunds must be completed in store within 30 days from the date the online order was placed.
You must present your original Order Invoice and have your original method of payment present in store in order to receive a refund.

 

 

Shipping

How long will my order take to be shipped?
Orders are shipped Monday to Friday, excluding holidays. Please allow 1-4 business days for your order to be processed prior to shipping.

I've already placed my order - can I modify it or change my shipping address?
If your order has not been shipped we can make this change it for you. Please call us toll-free at 1-844-445-5566.

Do you ship to P.O. boxes?
Yes, Canada Post ships to P.O. boxes.

Do you ship to Quebec?
Yes, we are now pleased to offer shipping to Quebec.

Do you ship to the United States or outside Canada?
Unfortunately, we do not ship to the United States or outside Canada.


Can I ship my order to my local Warehouse One store?
Yes! Simply select the SHIP TO STORE option during checkout and follow the easy steps. You will receive an email notification from us when your order is ready for pick up in store. Find out more on our Shipping.


Returns

Can I return items to my nearest store?
Unworn items with their merchandise tags intact can be exchanged or returned at any Warehouse One location when presented along with the corresponding invoice. Shipping charges will not be refunded.
Online purchases made with PayPal cannot be refunded back to your PayPal account in store. Due to restrictions under the Code of Conduct for the Credit and Debit Industry Canada, purchases made with a Visa Debit card cannot be refunded back to the Visa Debit card in store. Instead, Visa Debit and PayPal returns will be processed in store as either a product exchange or store credit.

If I received a Perks Plus Pass with my purchase, but now I want to return a portion/all of my purchase, do I also have to return the Perks Plus Pass I received?
Once you have received a Perks Plus Pass, it's yours to keep and use until it expires (12 months from the date of issue) - you are not required to surrender your Pass in store or ship it back as part of an online return.

Are shipping fees refunded?
Original and return shipping charges are not refunded unless it is determined to be an error on our part. e.g., you received incorrect or damaged items.

Please see our Return Policy page for complete details.

I received a promotion code from Warehouse One - how do I use it?
Promotional codes should be entered at the start of the checkout process on the "MY SHOPPING BAG" webpage in the field labelled "PROMOTIONS AND COUPONS". Once you have entered the code, you must click the "APPLY" button to have the discount applied to your order. Please note that promotional codes may have special conditions or restrictions so we encourage you to review the code details in the communications you received with the code to confirm you can apply it to your order.

If your promotion code is valid and has been applied to your order, you will see the discont amount deducted from your order.
If your promotion code is NOT valid or CANNOT be applied to your order, an error message will appear informing you how to fix the issue before you can continue to checkout.

In some cases you can enter more than one promotional code for an order.

- enter the first promotional code, and click "apply".
- next, enter the second promotional code and click "apply".
- complete your checkout process

Not all promotions can be combined. If you enter promotional codes that cannot be combined, we will apply the one that works out the best for you, and you can save the unused promotional code for another order.

 

PERKS PLUS PASS

What is a Perks Plus Pass?
The Perks Plus Pass is given to WH1 Perks members who make a qualifying purchase of $75 or more, either online or in store. The Perks Plus Pass entitles you to an extra 10% off any purchase (unless otherwise specified) for the next 12 months, so be sure to carry your pass with you every time you shop!

How can I get a Perks Plus Pass?
This offer is open to all existing Perks members and new Perks signups who make the required qualifying $75 purchase, before tax and after all other promotions & discounts have been taken. Gift cards, charitable donations, and shipping fees are excluded from this total.

Already a Perks member, but don’t have your Perks Plus Pass yet? START SHOPPING now to get yours!

Not a member? Join WH1 Perks HERE

How do I use my Perks Plus Pass?
The 10% Perks Plus Pass discount can begin being used on your NEXT in store or online purchase after you’ve received your pass, unless other promotional restrictions are in place. In store, you will be required to present your pass in order to receive the 10% discount. Online, please enter the 9 digit code found on the back of your card at checkout. The Perks Plus Pass cannot be applied to any previously purchased merchandise. Warehouse One reserves the right to discontinue this program at any time without notice, as well as limit combining this discount with other offers and promotions. Passes are available only while supplies last. One pass per Perks member. Perks membership does not guarantee availability or receipt of a Perks Plus Pass. Warehouse One is not responsible for lost or stolen Perks Plus Passes.

How do I know when my Perks Plus Pass expires?
Your WH1 Perks Plus Pass expires 12 months from the date of receipt. This date can be found on the back of your card.